Challenge
As the tool grew, usability declined — making simple compliance tasks feel complex.
The product had expanded organically through PM- and user-driven features. Without a consistent UX approach, experiences became fragmented and unclear, leading to inconsistent workflows.
From the user’s perspective, compliance steps were already complicated — requiring multiple tools, numerous steps, and coordination between review teams. From the business perspective, evolving standards and the inherently complex nature of the system added even more challenges.
It became crucial to create a unified experience and avoid further disconnection.
UX Strategy
A flexible UX framework to bring clarity, consistency, and speed across evolving features.
To manage the tool’s growing complexity, I started by establishing a solid UX framework.
Each feature in the Responsible AI tool varied in complexity, urgency, and stakeholder input. To deliver quickly without sacrificing usability, I created a framework that could flex based on the problem at hand.
This structure streamlined how we scoped, designed, and delivered features, ensuring a consistent user experience while enabling cross-functional teams to collaborate effectively at scale.
Scaling the UX Framework in Practice
To make the framework stick, I introduced three core practices adopted across the team:
Feature Intake Template
Aligned PM, design, and engineering early, framing requests around user pain points, outcomes, and effort estimates, reducing rework and surfacing dependencies before design began.
Handoff & QA Process
Embedded design reviews, accessibility checks, and clear specs into handoff, catching issues pre-launch and protecting UX quality.
Lightweight Component Library
Delivered reusable patterns tailored to the tool’s needs, enabling faster iteration and consistent UX across features.
Detailed design
Adapting UX Approach Per Feature
Each feature in the RAI platform came with a different level of complexity, constraints, and user clarity. I tailored my UX approach accordingly — balancing speed, validation, and long-term usability.
✦ Feature: Quick Copy
Users often re-entered the same responses across compliance documents for each new AI release. This led to wasted time and introduced inconsistencies or errors. Reviewers also struggled to identify what had changed between versions, making the review process inefficient.
To solve this, I designed a Quick Copy feature that allows users to duplicate prior responses and make edits efficiently. Reviewers can now easily compare versions, focusing only on what’s changed.
Key features
Untangling complexity, unifying workflows, and making compliance tasks feel simple again
Here are examples of features I designed to improve the compliance experience. For each, I tailored my UX approach to the problem space, balancing speed, validation, and long-term usability.
Feature 01
Quick Copy: Streamlining Compliance Review & Document Creation
Problem: Submitters often re-entered the same responses across compliance documents for each new AI release. This led to wasted time, inconsistencies, and made it hard for reviewers to track what had changed between versions.
Solution: I designed the Quick Copy feature to let users duplicate prior responses and edit only what’s changed. This also reduced review fatigue and improved version traceability.
Impact: Reduced redundant entry and error-prone edits & Now one of the most reused design patterns across the platform.
Scope & Planning
- Defined primary user types and mapped common use scenarios
- Audited current workflows for creating and reviewing compliance documentation
design process
- Identified the optimal interaction point for Quick Copy within the existing UI
- Collected feedback from the UX team to validate flow and usability
design Delivery
- Shipped within ~2 weeks with PM alignment and internal feedback loop
- Created detailed design specs for engineering
- QA with PMs and engineers to ensure design & content accuracy
- Supported bug bash and final design polish
Scope & Planning
Defined primary user types and mapped common use scenarios
Audited current workflows for creating and reviewing compliance documentation
Design
Identified the optimal interaction point for Quick Copy within the existing UI
Collected feedback from the UX team to validate flow and usability
Delivery
Shipped within ~2 weeks with PM alignment, internal feedback loop, and detailed design specs
Supported QA and bug bash with PMs and ENGs to ensure design and content accuracy
Scope & Planning
- Defined primary user types and mapped common use scenarios
- Audited current workflows for creating and reviewing compliance documentation
Design Process
- Identified the optimal interaction point for Quick Copy within the existing UI
- Collected feedback from the UX team to validate flow and usability
Design Delivery
- Shipped within ~2 weeks with PM alignment and internal feedback loop
- Created detailed design specs for engineering
- QA with PMs and engineers to ensure design & content accuracy
- Supported bug bash and final design polish
Feature 02
Document Bundles: Simplifying Review of Related Compliance Docs
Problem: As the number of compliance documents grew, reviewers struggled to manage and review them efficiently. There was no easy way to group related files, leading to fragmented review experiences and slower submission cycles.
Solution: I designed the Document Bundles feature, allowing users to package related files into a single, trackable group. This provided reviewers with a consolidated view, reduced review time, and simplified submission management.
Impact: Enabled faster, more focused reviews & Improved traceability across multi-model submissions.
Scope & Planning
Held a kickoff meeting and evaluated the need for usability testing, given the new flow
Audited the current experience and developed user scenarios around the bundling process
Design
Defined user roles and scenarios for creating and reviewing bundles
Defined user roles and scenarios for creating and reviewing bundles
Shape design direction based on findings
Design
Shipped within ~3–4 weeks with a validated and tested flow
1
Create a Bundle
Users can now group multiple documents into a single bundle, making it easier to manage and submit related files together
2
Better Review Collaboration
Reviewers can track the status of bundled documents, enabling better coordination and visibility throughout the review process
3
Bulk Action
Reviewers can apply actions to all documents in a bundle at once, reducing repetitive manual steps.
Feature 03
User Feedback Entry Point
Problem: As the platform grew, users had no clear way to share feedback. PMs received scattered input through Teams, email, and ad-hoc conversations, making it difficult to track issues or identify patterns.
Solution: I designed a centralized feedback entry point directly in the tool, enabling users to easily submit issues or suggestions. This helped the team collect structured input, spot recurring problems, and improve the product more effectively.
Impact: Streamlined feedback collection and empowered continuous improvement based on real user insights.
Design for the future
Shaping a North Star Strategy
Alongside feature delivery, I led a North Star initiative to define an ideal end-to-end compliance workflow. This included scenario planning, future-state flows, and team alignment on long-term UX principles to guide upcoming features.
Conducting a UX Audit
As part of the North Star effort, I led a UX audit of the existing experience and identified approximately 130 usability issues—ranging from accessibility gaps and unclear content to areas requiring further research.
To drive actionable improvements, I prioritized issues by effort and impact, then documented the findings and handed them off to PMs and engineers to support roadmap planning.
