Challenge
A compliance tool struggling to keep up with AI's rapid growth.
The compliance process was already complex, involving multiple tools, lengthy steps, and cross-team coordination for reviews. As AI standards evolved and system complexity increased, both users and the business faced mounting challenges.
It became critical to create a unified, intuitive experience that reduced fragmentation and improved end-to-end clarity.
User Feedback
Users want faster ways to register, submit, review, and manage
There were two main pain points: Users are spending too much time on compliance documents (creation, review, etc) and there are too many documents to manage, adding cognitive load on top of engineers works.
Goal
Design a platform that scales with growing compliance needs, while staying efficient and reliable for user
Key features
Here are examples of features I designed to improve the compliance experience.
Feature 01
Quick Copy: Create & review documents faster
Users are required to create documents for each AI release, which is time-consuming and error-prone, especially when much of the information is the same as previous submissions. This led to wasted time, inconsistencies, and made it hard for reviewers to track what had changed between versions.
Solution: I designed the Quick Copy feature, allowing users to duplicate prior documents and review only what's changed. This reduced redundant entry, minimized errors, and eased reviewer fatigue.
Scope & Planning
- Defined primary user types and mapped common use scenarios
- Audited current workflows for creating and reviewing compliance documentation
design process
- Identified the optimal interaction point for Quick Copy within the existing UI
- Collected feedback from the UX team to validate flow and usability
design Delivery
- Shipped within ~2 weeks with PM alignment and internal feedback loop
- Created detailed design specs for engineering
- QA with PMs and engineers to ensure design & content accuracy
- Supported bug bash and final design polish
Feature 02
Document Bundles: Simplifying Review of Related Compliance Docs
Problem: As the number of compliance documents grew, reviewers struggled to manage and review them efficiently. There was no easy way to group related files, leading to fragmented review experiences and slower submission cycles.
Solution: I designed the Document Bundles feature, allowing users to package related files into a single, trackable group. This provided reviewers with a consolidated view, reduced review time, and simplified submission management.
Impact: Enabled faster, more focused reviews & Improved traceability across multi-model submissions.
Raising Quality
Identifying opportunities to make the product more reliable and accessible
Beyond designing key features, I identified opportunities to elevate overall product quality. This includes enhancing usability, improving the UX process, and strengthening accessibility to ensure a more reliable and inclusive experience.
Scope & Planning
- Defined primary user types and mapped common use scenarios
- Audited current workflows for creating and reviewing compliance documentation
design process
- Identified the optimal interaction point for Quick Copy within the existing UI
- Collected feedback from the UX team to validate flow and usability
design Delivery
- Shipped within ~2 weeks with PM alignment and internal feedback loop
- Created detailed design specs for engineering
- QA with PMs and engineers to ensure design & content accuracy
- Supported bug bash and final design polish
01
Addressing usability issues
Recurring UI issues were impacting consistency and efficiency. I conducted a UX audit, prioritized fixes, and collaborated with engineering to implement improvements.
Outcome: Resolved 50% of high-impact usability issues.
02
Establishing Intake&hand-off process
Partnered with PMs, designers, and engineers to align early on user pain points, goals, and effort. Integrated design reviews, accessibility checks, and clear specs into the process to catch issues before launch and ensure UX quality.
Outcome: Reduced back-and-forth and improved delivery efficiency.
03
Improving accessiblty
Created design guidance and worked with engineering to implement accessibility updates across screen/button reflow and layout responsiveness.
Outcome: Passed accessibility compliance test for reflow.
04
Lightweight design system
Created a foundational design system structure to enable faster iteration and maintain a consistent UX across features.
Outcome: Established groundwork for a scalable design system, improved design efficiency, and supported faster onboarding.
Broader Impact
- Delivered design solutions from small UI updates to full feature improvements, improving the overall compliance experience.
- Validated new flows with users, driving product decisions with strong success metrics.
- Clarified user workflows and uncovered additional improvement opportunities.
- Refined the UX process, shortening the design-to-development delivery cycle.
- Made the product more accessible and inclusive for all users.
